Cancellation & Refund Policy

1. Monthly Subscriptions

Unless your order form states otherwise, VizOptimize plans are month-to-month subscriptions billed in advance. A monthly subscription renews automatically on its renewal date until canceled.

2. How to Cancel

You may cancel a monthly subscription at any time by emailing support@vizoptimize.com with the subject “Cancel VizOptimize Subscription.” Include the business name on the account so we can identify the subscription.

We will confirm cancellation by email. To avoid the next recurring subscription charge, submit the cancellation request before the next renewal date. If a self-service cancellation option is added later, it may also be used.

3. When Cancellation Takes Effect

For a standard monthly plan, cancellation normally takes effect at the end of the current paid billing period. You may continue using the service through that date unless you request earlier deactivation or we must suspend service for security, legal or account reasons.

If you request immediate deactivation, the remaining portion of the paid billing period is not automatically refunded.

4. Refunds

Unless required by law or otherwise agreed in writing:

• Monthly subscription fees are non-refundable once the billing period begins.
• Partial-month or prorated refunds are not provided for voluntary cancellation.
• Unused included AI minutes have no cash value and are not refundable.
• Unused included minutes do not roll over to a later billing cycle.
• Any one-time custom development, integration or setup fee identified in an order form is non-refundable once the applicable work has begun.

If we make a verified billing error, duplicate charge or other incorrect charge, we will correct it and provide an appropriate credit or refund.

5. Usage and Overage Charges

Cancellation does not erase charges already incurred. Additional AI minutes, usage-based fees, carrier charges, approved custom work or other billable usage incurred before the effective cancellation date remain due.

Usage can continue through the end of the paid period unless the service is deactivated, so additional-minute charges may still accrue after a cancellation request but before the service actually ends.

6. Free Browser Demo

The personalized browser demo is free and does not create a paid subscription. No credit card is required to run the public demo, and there is nothing to cancel after using it.

7. Annual, Enterprise and Custom Agreements

If you purchase an annual plan, Enterprise plan, custom integration or other service with a separate order form, the renewal, cancellation, minimum term and refund provisions in that order form control where they differ from this policy.

8. Service Termination by Dash Ecommerce

If Dash Ecommerce terminates a paid account for convenience rather than because of breach, nonpayment, unlawful use or security risk, we may provide a prorated credit or refund for prepaid service that will not be provided. If an account is terminated for material breach or unlawful use, refunds are not guaranteed.

9. Billing Questions

If you believe a charge is incorrect, contact us promptly so we can investigate. Please include the business name, invoice or charge date and the amount in question. Raising a billing question does not extend a cancellation deadline or automatically suspend valid charges.

10. Contact